Shipping policy

How Long After I Place An Order Will It Be Shipped?

All orders placed Monday through Friday will be packaged and shipped within 1-2 business days of the order. It typically takes 1 business day after processing to receive your order. Orders shipped outside of the US can take between 2-4 weeks for delivery and we are neither aware of nor responsible for any customs/duty charges. Please Note: During sale periods, processing time for standard shipping may be delayed due to an influx in orders.

U.S. Customers:

  • USPS Standard Shipping: Arrives within 5-7 business days
  • USPS Priority Mail: Ships same day, unless order is placed after 12PM CST. Arrives in 2-4 business days (excluding the day of shipment).
  • USPS Priority Mail Express/UPS Air: Ships same day, unless order is placed after 12PM CST. Arrives within 1-2 business days depending if you are in range close enough that will offer overnight shipping (excluding the day of shipment). --Please also note postal is closed on weekends and does not deliver on government holidays. 

International Customers:

  • Please add up to 14 additional business days for delivery.

Ella + Orchid is NOT responsible for:

  • Delays with shipping due to post office error.
  • International Duties or Customs charges
  • Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.
  • Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
  • Packages delivered to the wrong address due to an incorrect address entered by the customer at checkout.